Do You Need A Product Returned?

Return Policy

We have a 30-day return policy after your clothing arrives at the shipping location.

To start a return, you can contact us at contact-trinityroot@mailbox.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will be delayed and possibly not accepted. Please contact us before shipping the product back.

You can always contact us for any return question at contact-trinityroot@mailbox.org.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our  sizing charts—we have one for every item listed on our store, in the product description section.     Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let  us know within a week after receiving your order. Include your  order number and photos of the mislabeled item, and we’ll send you a new one, or issue a  refund! 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
 Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Do You Offer Refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at with photos of wrong/damaged  items, and we’ll sort that out for you. 

Are you ready to submit a return request?

If you fallowed the steps above to make a return please contact us and we will be with you in 12-15 business days. Please submit your request on our contact page. Thank you for taking the time to reach out to us. We guarantee a store credit if your return is approved.

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